Frequently Asked Questions (FAQ)
If you have any questions or concerns about Cloud Nine, our therapies, our services, or our approach, please do not hesitate to contact us so that we can better address your questions or concerns.
Also, be sure to check our Frequently Asked Questions to see if your question can be addressed here.
1. How Occupational Therapists at Cloud Nine Therapy Service can help my child?
All of our therapists have extensive knowledge and experience in specialized fields of Paediatric Occupational therapy including:
- Standardized assessments (M-Fun, DTVP, Scan 3 3and many other scales)
- Sensory over-reactivity, sensory under-reactivity, and sensory craving
- Fine and gross motor development
- Emotional dysregulation
- Auditory processing challenges
- Feeding disorders
- Social skills problems
- Handwriting problems
- Self care difficulties (sleep, dressing, toileting, etc.)
2. Is your therapy rooted in research?
All of our therapies are deeply rooted in peer-reviewed research and evidence-based trials. In line with our mission, our values, and our vision, we only provide therapies supported by research. In addition, our approach is centered around providing innovative, integrated therapy strategies that can best benefit our clients in a number of ways.
3. How do I get started?
Taking first steps to the treatment..
Step 1: Contact us:Please contact us. Our intake officer will be in touch within two business days to conduct a free telephone screening to discuss key concerns of your child and to determine if we are the right service for your child.
Step 2: Intake form :You may get started by downloading and completing intake form.
Step 3: Once your form is received and reviewed, we will contact you to schedule a free Intake appointment. The Intake is a review of the client’s developmental history and current challenges
Step 4: our staff will contact you to scheudle an appointment for assessment. The assessment session can take up to two hours. During this session we use the best standardized or no standardized assessment tools along with our clinical observation to determine your child’s strengths and challenges.
Step 5: Feedback session: A written report explaining the results is provided during the Feedback Session, provides a complete review of our findings. During this session, we discuss the child’s treatment needs (e.g. type of the treatment, frequency etc). We also discuss and develop best therapy goals for your child relavant to his/her treatment needs and your priororities for change
Step 6: Intervention: Ongoing therapy sessions
4. Can Amisha be my child’s therapist?
While Amisha is our lead therapist, she already works with a large number of clients. If you should exclusively desire her services, you can inquire about her availability. However, all of our therapists are industry experts and have been trained by Amisha herself. We would recommend any of our therapists to provide effective therapy strategies to any of our clients.
5. How long should my child be in therapy?
While every child’s needs are different, we cannot place a deadline on therapy. We would recommend scheduling a consultation so that we can better assess the needs of your child. In addition, our therapies are designed to foster lasting positive impacts, we will work until we are able to ensure success.
6. How much does treatment cost?
Every client has different treatment needs. Because of this, assessment and treatment costs can vary greatly depending on each client’s diagnosis and treatment plan.Each individual’s costs are different. Please contact us to discuss your individual needs and we will give you a better idea of what your cost
7. Can I claim on Medicare?
Cloud nine Therapy Services is a registered with Medicare Australia. You may be able to claim up to 5 occupational therapy sessions a year if you are eligible for the Enhanced Primary Care Plan. Please talk to your GP for more details.
8. Can I claim on Private health insurance?
In Australia, most private health insurance companies offer occupational therapy, Please check with your provider if you health cover allows you to pay for occupational therapy services.
9. I am paying privately, do you offer any payment plans for your services?
We realize that paying for therapy services can be a financial issue for families. In an effort to ease the burden on families, Cloud nine Therapy Service offers a number of different payment options. Please contact us for more information.